Regrettably mistakes can happen. If you think you have been refunded the wrong amount please click here to contact customer care quoting your order number and the required refund amount.

Please note:

• Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
• If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
  
  For Example:
  
  
  • The value of the products in your order was £100 and you used a "£10 off when you spend £100" discount, therefore paying £90.
  • You then returned a product to the value of £10, which means that the value of the products you kept is now only £90.
  • An order to the value of £90 would not qualify for a "£10 off when you spend £100" discount; therefore the £10 discount originally applied will be deducted from the refund amount.
  • Your refund would therefore be £0