Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Care team cannot tell you when a product will be back in stock. Tip – We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. If you need more detailed information, please click here to contact customer care quoting the product code, which can be found on the product page (e.g. EN03A).

This means that the product is temporarily out of stock or has been discontinued. Tip – We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

We accept the cards pictured here via Google Checkout and also Paypal which you can use without becoming a member using your credit or debit card to make a direct payment.

Currently, our products are unique and you will be unable to find them elsewhere

We use the highly secure and internationally renowned Paypal, who processes your private details. These details are never held by us. Paypal is used by millions of customers every day all over the world and has an exemplary record for security. Alternatively, payments are processed by Google Checkout for us currently in the UK only.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity – this checks the data being transferred to ensure it has not been altered

Our Guarantee...

In the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If for any reason your bank or card issuer does hold you liable BigKidsClothes.co.uk will cover you for the liability up to the full £50.00, provided the unauthorised use of your card resulted through no fault of your own from purchases made at BigKidsClothes.co.uk whilst using the secure server. In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.

Ordering over the internet with BigKidsClothes.com is the safest and most secure method of paying and therefore we only accept orders placed online.

Once your order has been confirmed, it’s not currently possible for you to change or cancel it prior to dispatch. Please refer to the 7 day Cooling-off period for more details.

Once your order has been confirmed, it’s not currently possible for you to change or cancel it prior to dispatch. Please refer to the 7 day Cooling-off period for more details. However, if your order has not been confirmed (if it is not currently being processed) you may email us and we will make every effort to help you.