Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.

Please note that we usually process a refund or exchange within 3 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we received your return.

If it has been more than 3 working days since we received your return please click here to contact customer care

If the item you received is not what you originally ordered, please click here to contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Before contacting us please take note of the timescales required to process a refund:

• Please allow 3 working days from receipt of a return for us to process a refund.
• Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
• After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase.

Before contacting us please take note of the timescales required to process an exchange:

• Please allow 3 working days from receipt of a return for us process an exchange.
• Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
   - UK – Up to 4 Working Days
   - European Union – Up to 8 Working Days
   - Rest of World – Up to 14 Working Days

Regrettably mistakes can happen. If you have received you order and an item is missing, please click here to contact customer care quoting your order number and the missing item and they will investigate the matter further.

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty, please click here to contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please click here to contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please click here to contact customer care quoting your order number and the required refund amount.

Please note:

• Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
• If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
  
  For Example:
  
  
  • The value of the products in your order was £100 and you used a "£10 off when you spend £100" discount, therefore paying £90.
  • You then returned a product to the value of £10, which means that the value of the products you kept is now only £90.
  • An order to the value of £90 would not qualify for a "£10 off when you spend £100" discount; therefore the £10 discount originally applied will be deducted from the refund amount.
  • Your refund would therefore be £0