How much will posting and packing cost?
UK
You may select one of the following two delivery methods at the final billing page:
Standard Delivery (3-4 working days): £4.25 by first class recorded delivery.
Next Day Delivery: £6.00. Available Monday to Thursday, except bank holidays(UK Only)
IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:
Before placing your order, please note:
- If
you place your order before 3.00pm on Monday to Thursday it will be
dispatched the same day by City-Link, to arrive the following
day between 8am-3pm.
- City-Link cannot specify a particular delivery time within the 8am-3pm window.
- Next
Day Delivery is not available to the following postcodes - HS1-9,
IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 -
38, 44, 45, 51-56, BT, IM, JE, GY
After your order has shipped:
- If you need to change your delivery address after you have placed an order please inform customer care.
- If
you are not present to accept the delivery the driver will leave the
parcel in a 'safe place' (out of sight and protected from the
elements). He will then leave a card through your door informing you of
this.
- If there is not a safe place the driver will
leave a card with the details of how to collect your parcel from the
depot, or how to arrange for a re-delivery.
USA & CANADA
Standard Delivery only – approx. 4-8 working days*.
Cost subject to weight**
*Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page
once the delivery destination is confirmed. Please note most orders
require a signature on receipt.
Important:
Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be
borne by the recipient. We have no control over these charges and
cannot predict what they may be. Customs policies vary widely from
country to country; you may want to contact your local customs office
for further information.
EUROPE please click here to view the full list of countries we deliver to
Standard Delivery Only - approximately 4-8 working days
Cost subject to weight*
Please
note when placing an order we advise that you select a work address
rather than a residential one as our couriers only deliver between
9:00am and 5:00pm.
* The cost of shipping is calculated automatically on the billing page
once the delivery destination is confirmed. Please note most orders
require a signature on receipt.
Australia, Japan, New Zealand, China, South Korea, Taiwan, Singapore, India, Brazil & Mexico
Standard Delivery Only - approximately 8-14 working days*
Cost subject to weight**
* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page
once the delivery destination is confirmed. Please note most orders
require a signature on receipt.
Important:
Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be
borne by the recipient. We have no control over these charges and
cannot predict what they may be. Customs policies vary widely from
country to country; you may want to contact your local customs office
for further information.
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Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be borne by
the recipient. We have no control over these charges and cannot predict what
they may be. Customs policies vary widely from country to country; you may want
to contact your local customs office for further information.
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Which courier company do you use?
We use Royal Mail Recorded Delivery, and City-Link for deliveries
within the UK. We use Royal Mail and Parcelforce to Europe and Rest of
World. However, we do reserve the right to substitute a carrier of similar or superior quality from time to time.
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How long will it take for my order to arrive?
UK
You may select one of the following two delivery methods at the final billing page:
Standard Delivery (3-4 working days): £3.99 by royal Mail
Next Day Delivery: £5.15. Available Monday to Thursday, except bank holidays(UK Only)
City-Link
IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:
Before placing your order, please note:
- If
you place your order before 11.30am on Monday to Thursday it will be
dispatched the same day by City-Link, to arrive the following
day between 8am-5pm. If you order on a Friday, weekend, or Bank Holiday, your order will be despatched the next business day
- City-Link cannot specify a particular delivery time within the 8am-5pm window.
- Next
Day Delivery is not available to the following postcodes - HS1-9,
IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 -
38, 44, 45, 51-56, BT, IM, JE, GY
After your order has shipped:
- If you need to change your delivery address after you have placed an order please inform customer support.
- If
you are not present to accept the delivery the driver will leave the
parcel in a 'safe place' (out of sight and protected from the
elements). He will then leave a card through your door informing you of
this.
- If there is not a safe place the driver will
leave a card with the details of how to collect your parcel from the
depot, or how to arrange for a re-delivery.
USA & CANADA
Standard Delivery only – approx. 4-8 working days*.
Cost subject to weight**
*Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page
once the delivery destination is confirmed. Please note most orders
require a signature on receipt.
Important:
Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be
borne by the recipient. We have no control over these charges and
cannot predict what they may be. Customs policies vary widely from
country to country; you may want to contact your local customs office
for further information.
EUROPE
Standard Delivery Only - approximately 4-8 working days
Cost subject to weight*
Please
note when placing an order we advise that you select a work address
rather than a residential one as our couriers only deliver between
9:00am and 5:00pm.
* The cost of shipping is calculated automatically on the billing page
once the delivery destination is confirmed. Please note most orders
require a signature on receipt.
Australia, Japan, New Zealand, China, South Korea, Taiwan, Singapore, India, Brazil & Mexico
Standard Delivery Only - approximately 8-14 working days*
Cost subject to weight**
* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page
once the delivery destination is confirmed. Please note most orders
require a signature on receipt.
Important:
Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be
borne by the recipient. We have no control over these charges and
cannot predict what they may be. Customs policies vary widely from
country to country; you may want to contact your local customs office
for further information.
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Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be borne by
the recipient. We have no control over these charges and cannot predict what
they may be. Customs policies vary widely from country to country; you may want
to contact your local customs office for further information.
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Can you leave the delivery at an agreed hiding place?
f you place your order using our Next Day Delivery service the courier
may attempt to leave your parcel with a neighbour if you are out, or
failing this, in a safe place, out of sight and the elements. If you
place your order using our Standard Delivery service, all orders
require a signature, so we are unable to leave your order in a safe
place.
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Do you deliver to BFPO addresses?
Most orders can be delivered to BFPO addresses. However, this is not
possible for orders weighing over 2Kg that are being sent to BFPO
addresses in the 600's and 700's. We therefore recommend, if placing an
order containing multiple large items such as boots, suits or coats and
jackets, that you place two orders, keeping each bulky item separate.
If your order does weigh over 2Kg your entire parcel will be sent back
to us.
Please also note that Delivery to BFPO addresses is only available on
Standard Delivery, at a cost of £3.99, and that during registration you
must enter your BFPO address as UK, rather than the country where you
are posted. When we ship to BFPO addresses, Royal Mail delivers the
parcel to the British Forces postal office in London, where the parcel
is signed for. It is then the responsibility of the British Forces to
ensure that the parcel is delivered to the correct location.
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